Terms and Conditions

Crunchy Co

Updated 01/01/2025

These terms describe how Crunchy Co, LLC ("us", "we", "our", "company", "business") conducts business and relationships with customers. These terms also cover how you use our site, make purchases, or otherwise conduct business or interact with us. For the purpose of these terms, "you" and "your" means you are the user of crunchy-co.com (the "site") and/or a customer of Crunchy Co, LLC. Please review these terms carefully. By accessing our site or conducting business with us, you agree to the terms put forth on this page.

Refunds

Your satisfaction is our priority. However, if you are unhappy, please let us know so we can work with you to make it right. Our goal is to make you happy!

Due to the personal nature and personal use of our products, we are unable to accept returns. However, we can offer replacements if you are not satisfied with the product. You may be resonsible for shipping costs on replacements when applicable. We do not offer refunds.

Liability

Crunchy Co is not responsible for any adverse reactions to any of our products or ingredients within those products. Every product lists each individual ingredient. Customers that have an allergy or sensitivity to any of the listed ingredients should not use the product. If you are unsure about any of the products or ingredients, contact a medical professional for advice. We do not offer medical input, guidance, or advice. Crunchy Co does suggest doing an allergy patch test with any new topical products. Should there be a reaction during the test, discontinue the use of the product.

Damaged Items

For items damaged in transit, please notify us at jessika@crunchy-co.com within 3 days of reciept of the damaged product. Please include any order information and your contact details, along with photos of the damaged product and packaging in your email. We will work with you to help replace the damaged item for you.

Shipping

Shipping costs are non-refundable. Any refunds you may receive for products will have applicable shipping costs deducted from the refund amount. If a product needs to be returned from you to us, contact us to work out shipping details. When shipping high-value items, we advise you to consider shipping insurance when available. We cannot guarantee the we receive your shipped items.

Thank you for supporting our small business and handmade!